Parts warranty information
All Genuine and Accessory Infiniti parts sold on
our site come with the Subaru Factory warranty of 12 months or 12,000 miles
(whichever is surpassed first is when this warranty expires) from the date of
purchase.
This Factory warranty ONLY covers manufacturer’s
defect and does NOT cover improper installation, failure of said part due to a
corresponding part failing, part damaged during shipping, improper application,
and other scenarios.
Parts that are deemed defective from the
manufacturer are eligible for exchange only.
Should you believe a part to be defective, as these
are Genuine Subaru parts, any local dealership is able to honor the warranty.
If a dealership refuses to do so (as some do), contact us through the
If we are able to determine your part may be
eligible to be replaced under the Factory Warranty, you, the customer, are
responsible for the cost of shipping the part to us and for the cost of the
part being shipped back to you. This is the same policy a local dealer would
have as you, the customer, incurs the cost of taking
the part to and from there, too. If determined eligible, we will give you
instructions for shipping the part to us.
Upon receipt, we have two Subaru Factory-Certified Master Technicians that will inspect the part. We will inform
you of their finding. Should the part, indeed, be defective, you will receive a
new part. If it is deemed functioning properly or failed due to any reason
other than manufacturer’s defect, you will receive your original part back.